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How do i add my ee broadband to my accoint so i can view billing and stuff.

Paceyboy1990
Explorer

When I log into myEE  it says I need to register a service with my account. So I try to register my broadband but it won't let me. Says my billing account number is wrong. 

7 REPLIES 7
XRaySpeX
EE Community Star
EE Community Star

It actually says your account number is wrong? Usually it tells you something is wrong w/out telling you what.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Leanne_T
EE Community Support Team

Hi @Paceyboy1990

Thanks for coming here. 

Are you using the broadband account number that shows on your bill? 

Leanne.

Hi. 

I only get the emails saying how much the bill is and stuff and they don't show any account number or anything. 

Yeah. Where it says billing account number I can only assume it means my bank account number. I've never seen my account numer for EE

No, it's your EE a/c no. for your BB. It will have been given to you in the Welcome email.

Do you have a landline no.? You can use that instead.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
D3adP00l
Visitor

Why does ee make this so difficult? Put the account number on every bill, please!

XRaySpeX
EE Community Star
EE Community Star

@D3adP00l : It is on every bill at the top.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP