Broadband Renewal price after the 2 year contract ended

[sachaudri]

My EE broadband 2 year contract was coming to an end.

1  contacted EE customer service to ask them for a better deal on my new Broadband contract.

1 was theoretically now a new customer looking for a cheaper and better Broadband Deal.

EE was offering new customers £36.99, increasing to £40.99 from 31 rst March 2027.

My quoted deal was @50 p.c.m.

Surely you should not penalise loyal customers who are willing to take the lower priced deals.

Asking them to pay more for Broadband whilst they are existing EE customers doesn't make market and financial sense.

1 was on 900 mbs and I asked them to give me better options for lower Broadband speeds. This was not done.

My household includes me, my older sister and youngest daughter.

We don't download movies etc.

So why is EE acting negatively to existing customers.

1 am in my "cooling off" period and got for a better and cheaper deals with other Broadband Providers.

[XRaySpeX]

You are not theoretically or practicably a new customer. You are an existing customer seeking to upgrade your BB contract.

EE sets attractive prices to rope in more new customers. They've already got you.

You don't have any "cooling off" period. What you do have is a 30-day notice period to leave w/out further charge.

[JimM11]

@sachaudri It's not just EE, most ISP's do the same type end off 24 month period, so you just have to find what is suitable for you, what you wish to pay and leave, no doubt at that point you will get a call from EE asking you the why and if you wish to stay, at that point the negotiation can begin for the price you would like or indeed if you wish to stay at all. Good luck with it all.

[Northerner]

Hi @sachaudri 

Look on cashback sites and move to a new supplier as a new customer, get a discount and potentially cashback. Moving is easy these days. 

As @XRaySpeX you are not a new customer but you are subsidising new customers plans. 

Thanks