I placed an order for Full Fibre Gigabit Essentials back on the 27th September. I didn't hear anything on this order other than a couple SMS messages stating there were delays in confirming the engineer installation date.
However, It was only last week that I had a notification to say that the router had been dispatched to my home address.
Upon checking the order tracking, which had been mostly empty, I found that the engineer installation date had been cancelled. Upon ringing EE, I found out that the order had been cancelled by BT Wholesale due to a system issues in which the order became stuck.
I was supposed to get a callback today to sort out a new order, however that did not happen.
I have just tried to place a new order through EE's website and nothing works as the system seems to believe I already have broadband.
I'm now at a point where I don't know what to do.
My details are as follows:
Account number: ***********
Order reference (for the broadband): *************
