Good Afternoon Everyone,
I have been with EE Broadband for several years and have pretty been faced with zero issues in terms of speed and connectivity. We have always averaged 70mbps down, 20mbps up and around a ping of 25. In terms of activity on the network, on a typical day the router will have around 6-7 devices connected to it including a desktop PC that is connected via ethernet. The desktop and WIFI will both see the speeds mentioned above but since last week, whenever a game is opened on the desktop or a video begins playing, the ping shoots up to over 300 and the download speed drops down to around 15mbps. This is also showing the same for the WIFI connection when it is happening. Give it 10 minutes and it'll recovery itself fully. I have phoned EE regarding it and in fairness they had a new router sent out to us ASAP but unfortunately that didn't seem to fix out issue. Further to this, they are now sending out an engineer at the beginning of March to investigate further.
However, I thought in the mean time, I would seek some advice regarding anything I could possibly do in the mean time to troubleshoot some issues? If any one has some advice or has seen this issue before, I would greatly appreciate some insight to a fix.
Many Thanks!!
