Broadband Credit Check

Gizzy2022
Visitor

I tried to order the Full Fibre Max broadband package and was told that they were unable to confirm the credit check and would be kept updated.It has been 5 days so far and have received no further emails or texts, does that mean the check failed or does it just take longer?

1 REPLY 1
Chris_B
EE Community Star
EE Community Star

@Gizzy2022  Probably best to call customer services about this.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.