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Broadband Blocking Remote Sever Access

Buteobuteo
Visitor

‎13-05-2025 12:26 PM

Hi all,

I am having issues with my broadband cutting my connection to my work's secure access server. I have checked with my IT department and swapped laptops and it's incredibly clear the issue is my home WiFi/broadband - nothing else. After a few hours (sometimes only 20 minutes or so) I get booted off the secure access service - we use Citrix. I have no issues anywhere else I log on remotely - only at home. Any help greatly appreciated as it's getting very frustrating having to reboot my computer every time I'm kicked off it! 

0 Helpful
1 REPLY 1
Leanne_T
EE Community Support Team

‎14-05-2025 10:47 AM

Morning @Buteobuteo 

Thanks for coming to the community. 

Do you loose connection on any other device at the same time? Does this happen at certain times of the day, or is this every time you connect?

Also, does the router lights change when the server disconnects? 

Speak to you soon. 

Leanne.