Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband 10% discount?

SpineInMyChill
Investigator
Investigator

‎20-10-2026 08:36 PM

Hi, I hope someone here can help, I've been on chat and the person was not helpful whatsoever.

We have had mobile contracts for several years, then recently got broadband added, as far as I'm aware and from what I seen we should have got 10% off broadband for being a mobile customer (pay monthly).

I ordered the broadband on the phone, however the woman put it on a separate account, we have now got the accounts merged with the mobile account and the separate account has been deleted. However no discount for the broadband has been applied? I tried chat but the person kept talking about the EE one benefits which is not what I was asking for help with at all.

Can someone either correct me or tell me how I can get this discount applied? I literally saw about it on the website recently before the broadband was activated and now it isni can't find it.

Thanks, Rachel.

0 Helpful
5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎20-10-2026 08:42 PM

@SpineInMyChill  You don’t get a discount on the breadboard you do however get a discount when you next upgrade the mobile contract.  You’ll also get unlimited data on the mobile contract for having EE broadband.     Can you provide a link to the 10% discount for having EE broadband and a mobile contract? 

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 from any other phone.
0 Helpful
SpineInMyChill
Investigator
Investigator
In response to Chris_B

‎20-10-2026 08:50 PM

I can't find the link now that the broadband is activated, as I seen it when the broadband wasn't active but I'm sure it was on the broadband home page I think. However from what I'm reading in general online is there should be a price drop for existing mobile customers, is this not correct? I know it certainly was a thing so has it been removed?

0 Helpful
SpineInMyChill
Investigator
Investigator

‎20-10-2026 08:52 PM - edited ‎20-10-2026 08:54 PM

I've just gone on the website not logged in and here is a screenshot. 

 

ETA: here is the link: https://ee.co.uk/entertainment-on-ee?hl=en-GB

17476.png

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to SpineInMyChill

‎20-10-2026 09:10 PM

@SpineInMyChill wrote:

However from what I'm reading in general online is there should be a price drop for existing mobile customers

That's EE One that @Chris_B  was also referring to.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
JimM11
Maestro
Maestro
In response to SpineInMyChill

‎20-10-2026 09:24 PM - edited ‎20-10-2026 09:38 PM

@SpineInMyChill Did you go through the EE One option at selection to unlock the deals? Forget that i see you called EE CS and did it over the phone so possible discount not applied and too late now as you have signed up, you can if you wish go look at the mobile discount applied for having both, but be aware off the speed drops that get applied as they may just not suit your usage. Broadband is ALWAYS a separate account from mobile, and link your BB account to your EE account to see both Mob/BB from it.

EE One | Unlimited data and exclusive household savings with EE One

0 Helpful