Hi everyone
I had cable broadband installed into my home on Wednesday 11th June 25. The engineer did not do a great job. He drilled the access hole for the cable through my exterior wall only to realise that he had drilled directly into another wall ! He then had to drill a second access hole in another place, Both times from the inside of the house to the outside. When I looked at the result outside after he had left i relised he had broken off a chunk of the exterion brickwork. Not good workmanship. He then asked if i new of somewhere he could buy some sealant to fill the holes he created. I told him where. After the installation he said he would return to seal the holes. He has never returned !
I contacted EE customer support only to be given a number to ring Openreach. These are EE contractors responsible for the installation. They and EE told me to submit a legal claim form for damage to my property. All i wanted was for the holes to be sealed.
In the end I bought a tube of silicone water resistant sealer for £4.20p and did the job myself.
In summary EE and Openreach need to do a better job.
