Billing

Maur1
Visitor

‎21-04-2025 10:36 AM

Why am I still getting billed by BT when my mobile and broadband have been transferred to EE? I do not have a landline. 

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5 REPLIES 5
Peter_W
EE Community Support Team

‎21-04-2025 12:52 PM

Hi @Maur1.

Welcome to the EE Community!

When was it that your service switched over from BT to EE, and do you know if you had any early termination charge for the BT account?
Also if you view the full PDF of the BT bill too, it should break down the exact dates that the charges cover.

Peter

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trevQPK
Investigator
Investigator

‎21-04-2025 06:40 PM

I had to ring up after I moved from BT Broadband to EE Broadband as my order got stuck.  They managed to sort it and I’m now getting a pro rata refund from BT.  However, at the moment it looks like the billing/customer systems at EE has a problem seeing me as a customer so I don’t have any idea what my bill will be.  At the moment my BB/TV service is working fine maybe I’ll get it for free!

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Monty23
Visitor
In response to trevQPK

‎23-04-2025 09:34 AM

How can I review my latest bill, it is far too high and I am on pension credit

 

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JimM11
Brilliant Contributor
Brilliant Contributor
In response to trevQPK

‎23-04-2025 10:19 AM

@trevQPK You can only live in hope!

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JimM11
Brilliant Contributor
Brilliant Contributor
In response to Monty23

‎23-04-2025 10:23 AM

@Monty23 Think for you it is a call to EE CS and see if anything can possibly be done, have your billing in front off you so when talking about it you know all the facts.

Contact Us | Help & Support | EE

 

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