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Bill not showing in online account

FrustratedNoob
Visitor

I’ve recently been moved from an EE landline to the new BT Digital Voice service…

…payments are coming out of my account but there are no bills showing in my online account. The final bill for the old “copper wire” landline is showing,  but no bills for the new contract.  I’ve had an email to say a new bill is there,  but it’s not there when I log on

Anyone else had this problem or know how to fix it.

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

Have you added your BB to your EE a/c?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP