24-03-2022 02:16 PM - edited 24-03-2022 02:18 PM
How on earth do I get a bill for my broadband the day after it gets installed this is an absolute joke
if anyone else understands this please let me know
I didn’t see anything when I signed up that I will be billed the day after gets installed or I wouldn’t have signed that’s ridiculous
And as for guaranteed 250mbps in that case don’t bill me when running right next to the router I max out at 75
24-03-2022 02:18 PM
Why not? You are always billed a month in advance for BB by all ISPs.
24-03-2022 02:19 PM
@Leebarkworth Because you pay pro rata.
24-03-2022 02:20 PM - edited 24-03-2022 02:21 PM
@Leebarkworth wrote:
And as for guaranteed 250mbps in that case don’t bill me when running right next to the router I max out at 75
Welcome to EE's Home Broadband Forum.
If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:
1. Post your full router stats:
Full router stats are key to any speed & connection issues.
2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.
3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.
24-03-2022 02:20 PM
Never heard of that tbh my previous broadband billed me the following month or a few days after not within 12 hrs 🙄
24-03-2022 02:22 PM
1hr after install it was running at 400+ Wi-Fi by 12 last night it was running 75/80 max Wi-Fi
I don’t use wired internet
24-03-2022 08:28 PM
Using wifi does not stop you posting the info @XRaySpeX has requested.
As to the bill it is just coincidence that you account when live on the day bills are generated.