Battery Backup for WIfi 7 Router

[oldbuffer]

Hi,

I have just renewed my Broadband/Landline contract with BT. (Still in the cooling off period).  I also requested a tech guy to check out my wifi  as it has a few issues. One of the things that came up was that my existing router may require upgrading to improve the wifi signal strength. This is EE's Wifi 7 Smart Hub. As I understand it, BT no longer supplies upgrades to their routers (namely their Home Hub 2 which I currently use). Apparently the only way for me to to get one of these new routers is to switch my broadband to EE.  This I don't mind as I believe it is BT's aim to eventually switch existing broadband customers over to EE to split the residential market and business market between the two.  Might as well do it now instead of later. However, having requested a switch of my existing BT broadband contract to EE, I have now been informed that since I have a Battery Backup Unit connected to the router, the unit is incompatible with the new Wifi 7 Router which would otherwise have been supplied to complete the changeover. So in theory, I cant switch my service to EE unless I either wait until the BBU is compatible (not holding my breath) or I switch to EE without the use of any  battery backup. Since this unit simply supplies a no-break power supply to the router, I cant see where the incompatibility exists, unless the router power supply is different, or the power connector plug is different. Apparently a one-for-one swap of BT Home Hub 2 with the Wifi7 Smart Hub wont work either. Anyone else experienced similar problems, as it seems crazy that EE cant supply either their own or BT's BBUs which I would consider an integral part of any home broadband system.

[oldbuffer]

Just to close off this chat, I have had a conversation with other BT/EE customer service people who still maintain that as I have a Battery Backup Unit connected to my existing BT Router, the device is considered incompatible with the EE Wifi6 and 7 smart hubs (as supplied for the full fibre  broadband). Whether or not the BBU  will work with these routers (and personally I'm almost certain they will), appears to make no difference, as the devices are officially on my equipment inventory even if I unplug the things and therefore BT will not switch my service.

So be warned - if you are considering the switch from your BT Full FIbre Broadband  to a like-for-like broadband from EE  (which is the eventual aim) and you are using a BT Battery Back Up device, you may not be eligible for the transfer.

[JimM11]

@oldbuffer Going to disagree with the Wi-Fi 6 as just completed the BBU on a Smarthub+ Model SH32B and the ONT back in November (So she say's) all and Both off the units supplied FOC by EE after a FF install because of a 5G Mobile mast issue created by EE. Back up at sister's on Sunday so will take pictures of all, even if she has not got the shelf up for them yet!