BT wifi disc extender doesn't work with ee smart hub 7 plus.

julianpink · ‎04-03-2026

I have a BT wifi extender disc (black) that doesn't work with the smart hub 7 plus. I have a 1 gb core broadband package. Can I get a new extender for free?

XRaySpeX · ‎04-03-2026

The black BT Complete WiFi discs don't work with the current EE Smart Hub Plus/Pro routers. It's only the white BT "High St." Whole Home discs that do.

You can get SMART WIFI AND SMART WIFI PLUS . I think it is £10 pm.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎04-03-2026

The black BT Complete WiFi discs don't work with the current EE Smart Hub Plus/Pro routers. It's only the white BT "High St." Whole Home discs that do.

You can get SMART WIFI AND SMART WIFI PLUS . I think it is £10 pm.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

julianpink · ‎04-03-2026

Do they work as well as any other extender?

Northerner · ‎04-03-2026

@XRaySpeX

£10 per month, might as well invest in a better router at £120 per year. (Net).

@julianpink

Do you actually need an extender with the new router. Work as well is subjective and dependent on many factors.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.