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BT to EE Migration - Contract `End in cooling off period

sumantoomula
Visitor

‎31-05-2024 07:59 PM

Hi 

I have been migrated from BT to EE with BT committed for the same plan and service but I was not getting the same service and plan , I contacted EE which EE asked me to pay more for the same plan so I have asked to cancel as I wasn't getting the committed speeds and service.

Some gentlemen from EE said instead of cancelling within cooling off period he said I will give 30 days to shop around but all of sudden I have received a notice from EE saying that pay early contract ending charges which is not acceptable.

Want to understand if anyone faced the similar issue and how it was resolved.

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1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎31-05-2024 08:22 PM

Hi @sumantoomula 

You'll need to complain and ask for a copy of the call. 

https://ee.co.uk/contact-ee/complaint

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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