BT broadband full WiFi transfer to EE 1.6gbps

[Letmeb00gey1]

BT broadband to EE 1.6gbps

What a pain it has been to switch over to EE to get new router and faster speeds. Initially I was told they can order the 1.6gbps broadband from EE as I had by complete WiFi and i agreed only then after the phone call ended I noticed they simply transferred over like for like package on EE and found I then had to pay more not much but still £1 more. I was later told to let my order complete and I can then regrade and get the 1.6gb fibre from EE. I then checked on EE and it was still showing as I have the 900mb package. A few days passed, however  to my surprise it now shows I can get rhe 1.6 gbps package from EE. So when I called again to day I was told I can’t get it even though I am on full fibre fttp as the people on the phone said they can’t see the offer so can’t provide this to me  so firstly I was misled and missold what I was ordering then now their site doesn’t match it states I can get which is mis advertising. I have spent a number hours on the phone.

[garetc]

It’s really annoying that images take so long to show up!

Wnat speed are you getting direct? 

[timprocter]

@garetc 

Over 1.6Gb across the board on every speed test site.

Just hooked my Asus Rapture GT-AXE11000 up again and back to below 1Gig.

Same with the EE Smart Hub

Hopefully the images will show up soon.

[XRaySpeX]

Don't worry, your images were awaiting approval. I have now done so & they should appear soon.

[garetc]

That’s really strange, could your own router be the issue?

My experience direct on a multi gig Ethernet port was different to yours, I was getting the same low speeds.

In other news my connection has been stable and at 1680 or thereabouts since OR fiddled around with my line over the weekend.  

[johnels791]

Hi Tim, @timprocter 

Ive looked up your router and its showing, Four Gigabit LAN ports, one Gigabit WAN port, and a 2.5 Gbps LAN/WAN port.

Is that correct on your specific model? It would appear that there is only 1  x 2.5Gbps port from what I can see? 

[timprocter]

@johnels791 

I have come to that conclusion myself now John.

What router are you using.?

[johnels791]

@timprocter  Im using the Asus Axe11000 Zenwifi Pro Et12. 

[timprocter]

@johnels791 

Are you getting the full speed via ethernet and WiFi John, Sorry its late and I can't be bothered trawling through the posts to see,.

Apologies mate.

[johnels791]

@timprocter I certainly am on the wired connections. Posted in the link below. 

Im getting a little over 1100Mbps on my iPhone using WiFi 6E, and don't have any other devices capable. I think the limits are around 1300Mbps with older tech. 

Re: Is anyone happy with EE

[johnels791]

@timprocter 

Just did a wifi speed text from my Apple MacBook Air, 1038Mbps down this is using 5G wifi