BT broadband to EE 1.6gbps
What a pain it has been to switch over to EE to get new router and faster speeds. Initially I was told they can order the 1.6gbps broadband from EE as I had by complete WiFi and i agreed only then after the phone call ended I noticed they simply transferred over like for like package on EE and found I then had to pay more not much but still £1 more. I was later told to let my order complete and I can then regrade and get the 1.6gb fibre from EE. I then checked on EE and it was still showing as I have the 900mb package. A few days passed, however to my surprise it now shows I can get rhe 1.6 gbps package from EE. So when I called again to day I was told I can’t get it even though I am on full fibre fttp as the people on the phone said they can’t see the offer so can’t provide this to me so firstly I was misled and missold what I was ordering then now their site doesn’t match it states I can get which is mis advertising. I have spent a number hours on the phone.
@Bluenose_Dave @garetc @XRaySpeX @johnels791
Thanks to all who contributed to this thread / post.
Not what most of you want to hear but the TP-Link BE19000 has most certainly sorted my problem out.😁
(Adam at EE HQ you was correct thank you) This is a learning curve for us all however I see a couple of guy's using the supplied EE Smart Hub getting full speeds, I can't sadly.🙄
Apologies to all for the excessive posts this week but I know Adam (from EE HQ) is reading this particular thread and wanted the details from the Openreach engineer who visited this morning. He will be sending the full report to EE but here is a snippet of what we found.
Light reading 18.69 and he told me the it has to be 27 or less so all good on that account.😊
He also told me the default EE Smart Hub is 99% of the trouble most are having with slow downloads and when he saw my new TP-Link BE19000 explained that has proved it's a hardware issue, no fault of Openreach. 😉
