BT broadband to EE 1.6gbps
What a pain it has been to switch over to EE to get new router and faster speeds. Initially I was told they can order the 1.6gbps broadband from EE as I had by complete WiFi and i agreed only then after the phone call ended I noticed they simply transferred over like for like package on EE and found I then had to pay more not much but still £1 more. I was later told to let my order complete and I can then regrade and get the 1.6gb fibre from EE. I then checked on EE and it was still showing as I have the 900mb package. A few days passed, however to my surprise it now shows I can get rhe 1.6 gbps package from EE. So when I called again to day I was told I can’t get it even though I am on full fibre fttp as the people on the phone said they can’t see the offer so can’t provide this to me so firstly I was misled and missold what I was ordering then now their site doesn’t match it states I can get which is mis advertising. I have spent a number hours on the phone.
Openreach came out to me today, the guy was really nice, fiddled around with the ONT ran some more test and came up with the solution I needed a new router. I'm on router number 2 from EE and have a third party which is a much higher spec than the EE one which I mentioned. Told him I had connected the ONT to a computer with a 2.5Gbps network port and was still getting less than the promised speed. He spent a load of time on the phone to his support team, said everything is fine and that they were going to send an email to BT/EE Wholesale as it must be something with the profile. As a parting test he did a factory reset on the ONT and went on his way.
Decided to set up my wifi booster as it wasn't ordered with the router (there's an issue with those being sent out too), did a speed test via the EE app and noticed I was getting 1681Mbps. Fast forward to this evening and my connection had crapped out again less than 200Mbps, power cycled the router and the ONT with no improvement. Did a factory reset on the ONT, cycled the router and back up to 1681Mbps but then an hour later down to 1457 and a bit later down to 1100.
Person dealing with my account called me back a few times today, have left it that I'm going to monitor it over the weekend, she'll call me back on Monday to see how things are.
Beginning to think that I have a bum ONT, shouldn't have to factory reset it to get the connection to work!
@timprocter when you can get the connection it looks a bit like this, just don't bank on it staying at those speeds!
