BT account delete and force to create a new contract and account with EE

[proful]

Hi,

I have more than 3 months to connect my BT broadband with a move home since October 2024 and sometimes in 14 January 2025 I have received a phone call from engineers to connect my broadband, in a mean time I was move my home, again and I have inform BT cause I will not need the broadband at that address, I explain cause they can close that order. So, this is the information I give them and ... nothing happened. Now where I move i have a landline.m but I request to move the box from where it is and fix it in my room. Seems cause the policy and rules they are changed with the new partnership with EE. They can't move a box because they are multiple people living at that address, they require me to change my address, so, to change my address in an absolute address which doesn't exist. I could ask them if the council they aprove to change the address how you like it, legal?

BT they said: we owe £6 and something for every day we failed to connect your broadband, since October it is gone more than 50 days plus my BT contract paid every month with no broadband. They decide to delete my account with no other story, no refund, no email with what they owe me. Shame.

On other hand I paid already 2 accounts, BT and EE and I have no broadband, no internet.

I have been forced to make a new contract. Again, they failed to provide all the services and information. Of course they will have excuses, like always, just to delay again my broadband or any kind of refund.

It was supposed to be in contact with one of managers in this evening, no one ring me.

But in the end of March every year they increase the payment because ... we increase the services... this is the answer I received for the last 4 years, but the service is the same, even the hub is the same. 

[proful]

Rude? How i have been rude?  Another one, at least this one mention cause they are not CS, but they are some of the staff (😂) on the forum. So intelligent of you, close the window, keep this intelligence with you, don't spread it outside in the atmosphere, maybe it is contaminated someone. I'm just saying.

I understand how you cover, that a team, right? Example :" Give a Kudos even i said something stupid." - this is your motto, right? You never get any briefing when one of the managers tells you to read the topic before your actions? Oh, my mistake, this is EE, there are actions before thinking.

Shock, whatever you shock, I don't ask you anything, mate. Check your keyboard when you write, don't give me any advice, maybe next time when I ring EE you will pick up the line and we have this conversation, how about that? Give advice when the topic is finished? Mate, the advice you try to give, you should give before your action, before you push or throw me from this forum.

Hello and goodbye.