BT Smart Hub2 unable to set WiFi Parental Controls?

[MrRoly]

Please could someone explain why I cannot set parental controls on a BT Smart Hub 2 with the EE app. Running latest app and have reset hub. 

[Typhoochimp]

JimM11

Having signed up to EE from BT I can’t  now apparently control WiFi and Apps via the BT Account as before - because I haven’t got one (BT Account).

BUT I can’t get the EE App to pare with the BT Hub 2 much less control anything to do with EE Broadband OR Wifi. 

I am becoming less well by the day given my other domestic responsibilities. This is NOT how it should be.

The BT Engineer sent ‘to prove the speed’ to house and confirm “it’s a bandwidth issue” was, is and remains mistaken, misguided and obfuscation.

The Engineer was unaware of the BT App  and unfamiliar with the EE App (these were “not within his remit or field of expertise”).
EE may as well have sent an Ice Cream Salesman or a Chimney Sweep to achieve the same outcome. ‘Unimpressed’ doesn’t cover it. I’m more ‘unsettled’ by each day that passes!

[Typhoochimp]

Mr Roly,

You’ve got it in one.

We don’t need Snake Oil Salesmen we need IT professionals to be open, honest and sort it out.

This is NOT the Post Office Horizon System.

Stop siting on the Fence (or in the back Office) and staying silent to defend the indefensible.

EE will be quick to charge for a seemingly poorly delivered and defective product.

It needs to be put right - 

Parental Control was advertised and should be part of the System  for ALL EE customers not just the lucky ones . It’s an important and inherent feature.

Where is it?

[Typhoochimp]

Thank you.

I’d love to give you a ‘thumbs up’ but at the moment it’s stuck up where the Sun don’t shine as I await a call back from EE. It feels like ‘they’ need to extract digits in like fashion IF this apparently shared problem is going to be solved.

Best Regards

A New, Unhappy and Very Disillusioned EE Customer. 

[Typhoochimp]

JimM11

Thank you for pointing up the Post re 

…….,browsers like Edge or Chrome having a  new experimental feature called TLS 1.3 hybridized Kyber….’

Somedays I have trouble finding my glasses. 
does this problem impede the BT Hub 2 when working on the Old BT Account with the BT App?

Why has the ‘problem’ manifested itself as I moved to EE (still using the BT Hub 2) and trying to use the EE App.

AND 

Having used the same Hub 2  on BT with the BT App to manage WiFi and Apps successfully for over a year why am I suffering this nonsense.at the point of changeover to EE?

i was able to set Wi-Fi controls by the day and change them easily to control devices or Groups of Devices.

I could Allow Apps or Block Apps -  Which I did daily.

Roblox was a particular source of concern and while it was allowed under controls - at the point of transfer to EE it has remained ‘blocked’ on my teenagers computer!
Despite the fact that the Hub has been factory reset more than once Roblox appears to be still blocked with no way. back to unblock it. The BT Account is no longer active. The EE App is not pared with and therefore can’t access control or control WiFi OR Apps. 

Why Oh Why is this long running situation allowed to continue? Why do we need workarounds? Why am I in my mid 70s being asked to do the job of BT/EE?

[JimM11]

@Typhoochimp Just a customer like yourself and trying to help as best we can, have absolutely no idea what EE and BT are doing apart from what we see on the forum regards some getting new router some not and as to why BT/EE decide this? The EE app i am 100% not a fan off, router's should be controlled by a web interface, and the app changes version so much but as i say no idea, would assume that they are trying to fix all the problems, have no experience of the BT smarthub2 apart from my own belief that it is a damn good router, don't use any of the app controls but i do think that mine are working using the EE Smarthub+. If the post's are attracting the attn of the EE Customers support then hopefully someone will reach out and try to connect. HTH 

Edit: I will go have a look see on the BT forum with respect to Parental controls and BT - EE moving of customers, seems that not all are for/against the move as previous looks have been why are you posting here when you are an EE customer, that i do not get apart from obvious easier to help equipment wise with experience so that may be it.

[Typhoochimp]

JimM11
Thank you. 
Like the rings on a Tree these threads show the age and amount  of failures, dissatisfaction and concern with the long and ongoing issues.

Perhaps more concerned about sales and profit rather than finding a solution It would assist to focus their corporate minds IF the ‘Story’ was to find itself in the Public Domain via Broadband/Computer and Consumer Mags, ‘Which’ and Martin Lewis Money Saving Expert.  I will give it a few days but I will not allow the Contract Term to run in Breach ad infinitum

[JimM11]

@Typhoochimp The biggest question has to be why does the new EE app not work/control the BT Smarthub2 when you are being told that the router is good enough, and we want you to have the whole EE experience, and also there is a lot more going on trying to get the ne EE Smarthub+ to work 100% with no issues, but it is getting there SLOWLY.🤔

[JimM11]

@Typhoochimp Know it's hard, BT - EE have millions of customers but there is not that amount of complaints, do feel you pain and exasperation, lack of response is very frustrating, but it is very hard for someone to say, make a promise when they have zero control when relying on the third parties involved.

[Typhoochimp]

I imagine that might be a way (notwithstanding that the BTHub 2 was working (and controllable by BT App) and in some quarters it has fewer critics than the EE SmartHub+.

God forbid I will have re connect all of the individual devices on WiFi again IF that’s the route we go down. 

Oh Deep Joy. 

[JimM11]

@Typhoochimp The new EE router on setup has a smart way of connecting, and makes it take all of the old parameters from the previous router, ssid/password etc, so can quickly change over, and some have complained, what it does that and now it does not match the card on back of the router, its a no win situation...

Just incase you do not or not seen yet link to EE help does mention the BT Smarthub2.

Using Parental Controls on EE | Broadband Help | EE