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BT Broadband booster disc and visot from an Engineer

RickStevens
Visitor

‎01-05-2026 01:34 PM

Part of the EE Broadband deal was to get 2 BT Broadband booster discs and a visit from an engineer to optimise the Broadband in our house , heard nothing about either of them??

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎01-05-2026 02:02 PM

Do you have an EE router? Which 1? If you have not all BT WiFi discs work with it?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Peter_W
EE Community Support Team

‎01-05-2026 04:44 PM - edited ‎01-05-2026 05:22 PM

Welcome to the Community, @RickStevens 

When was it that your broadband went live, and did you receive a brand new EE Hub?

Your initial installation will be completed by an Openreach engineer, but this is separate to the personal setup options that we offer.

Peter

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XRaySpeX
EE Community Star
EE Community Star
In response to Peter_W

‎01-05-2026 05:13 PM - edited ‎01-05-2026 05:13 PM

@Peter_W : An Openreach engineer wouldn't be optimising the Broadband within the home, as stated in OP, would he, but only optimising the Broadband to the home? I had assumed the eng. mentioned in the OP was an EE Guide Home Visit.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Peter_W
EE Community Support Team
In response to XRaySpeX

‎01-05-2026 05:21 PM

That's correct, @XRaySpeX.

Whilst the Openreach engineer would check the overall service is working, any optimisation of WiFi within the home and additional devices like extenders would come from an EE Guide Home visit.

Peter