BB down at Tilehurst Exchange
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18-09-2022 03:29 PM - edited 18-09-2022 03:31 PM
BB went down @ 11.11 AM today and now router is showing no BB signal. CS say there is area-wide fault caused by electrical issue at the exchange. They estimate fix by 11.30 AM Tuesday. Have given me mobile data for my EE mobile router to tide me over and that's working for me so far.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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18-09-2022 10:50 PM
BB came back before 22:30. Not only that it's 5 Meg faster then before. All OK. So much for 2-day fix time!
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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18-09-2022 10:50 PM
BB came back before 22:30. Not only that it's 5 Meg faster then before. All OK. So much for 2-day fix time!
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

- Only half speed on new busiest home fttp in Broadband & Landline
- Full fibre (exchange to property) in Broadband & Landline
- EE Full Fibre Fault in Broadband & Landline
- EE have arranged for an Openreach engineer to attend, is this actually needed? in Broadband & Landline
- Devices disconnecting every 5 minutes in Broadband & Landline