I too have had nothing but problems with broadband speed and connection since being TOLD I was being moved to EE as BT were ditching all residential service. I know lots of people who are still with BT and have no idea of looming disaster and warned not to agree to a new contract. I must have been one of seemingly random guinea pigs (I live in Monmouth S Wales) but also most vulnerable as stuck on sofa waiting for then (not) recovering from knee replacement after severe injury. Ever since the move which an engineeer came and did the installation due to my circumstances, I have had nothing but buffering streamed tv (I rarely watch live) and complete dropouts for up to 30 mins. Speed testing randomly sometimes gets v acceptable 45 or so download but also only 20s or 30s when buffering as low as 19. I have rung 150 so many times to be fobbed off or actually cutoff because of course landline can only go through EE router now . I have had important medical calls (with no call back) shouting I can't hear you - you are breaking up on my LANDLINE. Latest engineer said that my BT (!) 7660 Trio with answerphone purchased in 2021 is not compatible with new EE Router... How unfair can you get? He said he would ask in his notes for EE to consider replacing with something more suitable but of course nothing back. Then he suggested that my two yr old HP laptop might be the problem and need upgrading!!! The first engineer to contact me after many many desperate pleas via 150 told me that I just had to turn the router off and on again after 10 mins once a fortnight. The second NINE months after installation took one look and said the installation had been faulty by plugging new EE router into the old Mk3 BT wall socket and should have replaced with new MK 4 socket which would have avoided slow speeds etc but when trying to lodge a complaint (which they keep closing me after not resolving the problem) I was told that there was no record of this on my account.... When I accused EE of breaking their side of the (renewed) contract to provide me with a minimum download speed of 40 and that I had kept mine by paying £59.33 a month they referred me to the very fine print which guarantees a min of 40 into the router but not from it to any device despite in my case being only a laptop in the next room the landline and the mobile phone,in which case the guarantee was only 10!!! This is scandalous given all the snazzy adverts. And so I have had to switch my EE mobile back to mast rather than Wifi where call quality is awful, hop outside my house (which is quite old with thick walls, onto my front patio to sit in the rain to make clearish mobile phonecalls, some important medical but mostly to 150... The when the engineer suggested that to get non buffering no drop out use of my laptop I need to connect it with ISDN cable to the router I just asked to write it all in his notes and leave.
So it seems that to get back to the quality of service I had had from BT as a customer of over 35 yrs, all I need to do is buy a new set of wifi compatible landline phones, a new laptop and to move my sofa into the kitchen to connect by cable to the router before all the days og high speed wireless technology....
Does anyone else feel totally sold down the river by previously trusted BT? And what can we do about it? Please contact me on ************* with any suggestions!
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