Awful company, crappy service.

[Profile closed]

Your broadband is abominably crap. I have to reset my router daily. Your company cannot provide the most basic service. In addition, your app is crap and does not work. I pay extra for the Optimiser. It never works and does not improve connectivity in any way.
I am going to leave your crap and incompetent company before my contract expires as you have not met your side of the bargain and provided me with a stable and continuous connection.

The app is awful and does not work at all. Why can’t I easily talk to a human being?

Please provide an address that I can post your crappy hardware back to you.
I will not be paying you any rip off‘ disconnection fees. Any demands for such will be sent to Trading Standards on the understanding that you have not provided an adequate service.

You have done nothing except cause a great deal of of frustration and inconvenience.

I am posting this in the hope that one of your incompetents sees it and actually bothers to provide some customer service. At the moment it it a sick joke. I hope your company goes bankrupt.

[JimM11]

@Profile closed In case you need or wish to look at the two links involved for you.

EE Complaints Code of Practice

Regulatory documents and codes of practice | EE

[Shelly1989]

I’m the same just says apps unavailable and error YVM502 . Reset and sometimes that doesn’t work . But check connections and their app says there is no problems 

[XRaySpeX]

This public user discussion forum can have no access to your specific account. You need to raise this with CS.

Have you reported your issues with your BB to EE & given them a chance to rectify them before they will allow you to leave FoC?

[XRaySpeX]

@Shelly1989 : Doesn't your issue concern EE TV?

Look up an EE TV error code :

YVM401, YVM501, YVM502, YVM503, YVM701, YVM702, YVM703, YVM704, YVM705, YVM706, YVM707, YVM709, YVM710

To fix these errors:

1. Check your broadband connection.

...

[Profile closed]

Thanks, but EE’s Customer ‘Service’ is impossible to get through to. I’ve got better things to do than be on hold to these useless clowns. I’ll be eating their crappy service as soon as humanly possible.

The solution is for them to do their jobs in the first place rather than ripping people off with their abysmal product.

[garybs29]

Oh look at me i'm being a hard man on the internet & not following processes just being demanding to strangers. The phrase grow up springs to mind

[XRaySpeX]

Try calling EE CS on the Freephone no.(Opt 1) in my sig.

[XRaySpeX]

My EE BB is perfectly fine.

[x91]

Take a chill pill, Gary.  The argument has nothing to do with you.