Awful company, crappy service.

[Profile closed]

Your broadband is abominably crap. I have to reset my router daily. Your company cannot provide the most basic service. In addition, your app is crap and does not work. I pay extra for the Optimiser. It never works and does not improve connectivity in any way.
I am going to leave your crap and incompetent company before my contract expires as you have not met your side of the bargain and provided me with a stable and continuous connection.

The app is awful and does not work at all. Why can’t I easily talk to a human being?

Please provide an address that I can post your crappy hardware back to you.
I will not be paying you any rip off‘ disconnection fees. Any demands for such will be sent to Trading Standards on the understanding that you have not provided an adequate service.

You have done nothing except cause a great deal of of frustration and inconvenience.

I am posting this in the hope that one of your incompetents sees it and actually bothers to provide some customer service. At the moment it it a sick joke. I hope your company goes bankrupt.

[XRaySpeX]

This Forum has everything to do with everyone who cares to look! You wish to gripe privately, do so with CS.

It strikes me you are as belligerent with us as with EE CS.

[Chris_B]

@Profile closed  But you are addressing other users of this public forum so other users have the right to reply.  You’re not speaking with customer support and customer support are very easily got hold of.  As for the crappy service my broadband hasn’t had any issues and I’ve been a customer of EE broadband for 6+ years.  And the app works ok for me.   So your issue is localised and that needs to be addressed and that’s done by calling customer support and getting the issue raised.  Just making demands via a public forum doesn’t get anything accomplished.   

[x91]

@XRaySpeX   Oh I'm not the OP mate, just somebody Mr bs has had a pop at before and I like to balance the books.

[Profile closed]

Shouldn’t have to follow ‘processes’ in order to have a basic service provided that is being paid for.

Most of us have better things to do than chase rip off merchants just to get them to do their job.

Two words for you pal, one of them is ‘off’.

[Profile closed]

Mine isn’t, and what is supplied is not to the standard I expect for 36 quid a month.

Will be exiting any involvement with this supplier when the contract is up regardless of whether it gets any better. They’ve had their chance I’m afraid.