Auto compensation
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02-03-2023 08:32 AM
I’ve had intermittent internet issues since 6/12/23, although issues long before this date with drop out. I’ve been given £58.80 by the auto compensation scheme for taking longer than 7 days to fix! Is this a fair amount?
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02-03-2023 08:45 AM
I think only you can decide that based on the impact this has had. If it was down most of the time I'd be expecting a full refund, if it's intermittent and most of the time it works, then I'd probably accept what was offered.
What do you think is fair based on the issue?
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02-03-2023 08:58 AM
We have had open reach engineer visits too to get to the bottom of the issue after I felt I was initially fobbed off by first level support
John
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02-03-2023 09:50 AM
Hi @Johnmbates
I am sorry to hear this has happened.
If you would like to discuss this further, please call us and the team will be happy to help.
Leanne.
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02-03-2023 10:29 AM
@Johnmbates is this for your fixed line broadband?
If so the way which Automatic Compensation is calculated and paid is described in the following Help page. https://ee.co.uk/help/help-new/broadband-and-landline/home-broadband/automatic-compensation
Obviously the fault needs to be reported and you need to do your part when requested in order to get the fault fixed as quickly as possible. You don't give much detail in your posts to enable anyone to respond about if the offer is fair or not.
HTH
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28-03-2023 09:51 AM
Can I just ask, how long did you have to wait for EE to make a decision on your auto-comp payment?
I have been waiting more than sixty days now for an auto comp payment.
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28-03-2023 10:25 AM
Once showing in EE account I requested it be transferred to my payment method
John

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