Authentication problem Hudl 2

[Jojomojo1984]

I’ve been trying to connect my daughters Hudl 2 to the Wi-Fi it just keeps coming up authentication problem. It’s been reset to factory settings and it connects just keeps coming up authentication problem and comes up saying I need to check my Wi-Fi settings any ideas. I’ve turned my router on and off, forgot and reconnected the Wi-Fi on the tablet but still saying the same any help would be great

[XRaySpeX]

For which router?

[Mustrum]

@Jojomojo1984   which router are you trying to connect to?

One possible solution, depending on the router is to switch the 5Ghz band off and connect to the 2.4Ghz channels.

[Jojomojo1984]

It’s an EE smart hub

[XRaySpeX]

@Jojomojo1984 : For the black EE Smart Hub, but not the white EE Smart Router, try separating the wireless bands/SSIDs. On the Advanced > Wireless Settings page of the SH there is a button near the top to Separate the Bands. Turn it ON. Then the 5GHz SSID will appear starting with "5GHz-" & the 2.4 GHz SSID not starting with "5GHz-". Then connect your devices to the 2.4 GHz SSID if they can't do 5GHz.