Audio cutting out on Android Wi-Fi calls (EE Smart Hub Pro)

[ow259]

Evening All

My household seems to be running into a requent problem with audio calls. 

If you are using an android device and you make a Wifi Call, whatsapp, viber, etc, the other persons audio will cut out every few words making it impossible to actually speak to someone on the phone cause you miss a chunk of a sentence. 

This has been a thing for months, since January for one person. This was on samsungs last version of OneUI. Since this new version, other family members have reported the same thing. 

I am the only iPhone user in the house and I do not have any problems at all with audio calls like the above. 

This is NOT an issue on mobile data (unusable where I live) or other peoples home networks. I dont have a third party router to test. 

Im not inclined to point the finger at Samsung or Google (android) since this ONLY happens on my network and not on data or other networks. 

I have called EE Technical Support and was told that this is the first the agent had heard of this and that another technical team with more backend access will take a look and if he hears back he'll let me know. I dont imagine this would be any logs though. 

Does anyone else have this issue at all? 

Hub: EE Smart Hub Pro (Wifi 7)

Firmware: r2.64.7-R-1303938-PROD-1

[bps97701]

I have exactly the same problem, Samsung phone with issues making Vowifi and WhatsApp calls, when I called EE they told me that no one else have reported any issues. 

[XRaySpeX]

@bps97701 : Which EE BB router are you using?

Is the audio cutting out on your calls?

[bps97701]

Hi, I have the white wifi 7 hub, audio cuts out on vowifi and WhatsApp and messenger calls. I:ve just enabled the legacy wifi 6 option as per another users post and using that wifi connection calls are now fine, however the issue returns when I reconnect to WiFi 7.