Asus RT-AX86U Pro | Not pushing Internet to devices

[AquilaJT]

Hi there, so we recently came back to EE after finding out Sky doesn't allow 3rd party routers

I setup the router with the settings provided by EE it says on the admin page for the ASUS that is is connected but there is no Internet on devices, it allows you to connect etc etc it doesn't even say connected without Internet as it usually does, but alas no connection.

I am really stumped,I've followed other guides on here from people with similar issues but its landed me nowhere.

I would really appreciate some help.

[Mustrum]

@AquilaJT  First thing to ask is what have you connected your router to?

If you still have your internet through your phone line you will need a modem.

If you are on full fibre, you don’t need the vlan set to 101.

[AquilaJT]

Hi there, so I am full fibre, I have the openreach modem going straight into the asus wan port I have tried both its 1g and 2.5gb wan with no luck, tried both no VLAN settings and VLAN settings with no luck unfortunately, everything else was done following EEs guide including CHAP authentication.

[Mustrum]

@AquilaJT   Ok another step back, is the service live, does it work with the EE/BT router?

[AquilaJT]

@Mustrum  Yeah I was sure to leave the EE router plugged in for an hour or so and test that it all worked as it should before swapping over, I am on the 900 Full Fibre package and they sent out the new 1.6gb/s capable Smart Hub for reference.

[JimM11]

@AquilaJT The Asus router connects from its wan port to the Lan port of the ONT modem, probably better to use the 2.5Gb/s wan on the asus just incase you upgrade later, make sure the Asus router is upgraded to its latest FW if possible but you may have to do this later as you do not have the EE router on at present. If not sure, follow the Asus easy setup mode application, ensure that you are selecting router mode, fill in the user name, you can leave the password blank, if not BT and CHAP if you wish to do it, and the Asus will sort itself out and connect.

If the EE router connects and you can use it to ensure that the internet is up, sometimes you have to leave the ONT and the Asus both off, for about an hour, then power ONT first, couple mins later Asus on and let it authenticate on the network and connect. 

[AquilaJT]

Hi there when you say leave the password blank "if not BT" does that mean EE customers should leave it blank or is it optional? As for everything else that is exactly what I did

Perhaps I will try leaving the ONT and ASUS off for an hour or so tonight when no one is actively using the internet (I am currently back on the EE Router as I couldn't fix it before people needed it)

[JimM11]

@AquilaJT Did you see the EE help for attaching 3rd party routers, and you are wrong about sky not allowing! Link below

https://ee.co.uk/help/broadband/getting-started

[AquilaJT]

Yes as mentioned above I followed the full EE "guide" to getting setup.

As for sky, they no longer openly provide information and only old systems are authorised to my knowledge, I've not seen anyone in the last 12 months confirm they are using a 3rd party router on its own with Sky, that is sort of besides the point now though.

[JimM11]

@AquilaJT Use the Full Fibre from the link that was sent!