Appaling service since being encouraged to migrate from BT to EE Broadband

[Datacr0ft]

Having being 'encouraged' to migrate my something over twenty years relationship with BT Broadband to the new better? EE Broadband service for less than three weeks. it has been proved to be a constant problematic service.

Not withstanding the replacement of my two previous GOOD BT complete WI-FI discs with two new EE devices that now seem to provide even less signals to my property even though they are all in the same locations as before,

I'm also constantly (now four times in the last three weeks) having to reboot the EE Smart Hub Plus device in order to get the previously stable telephone  line to work. And yes, I have ditched the Home Phone Adapter so the telephone is DIRECTLY connected to the EE Home Hub Plus.

So my simple question is has anyone been successful in forcing EE to migrate me back to my good old BT Broadband service or am I better off cancelling the service completly and bite to bullect by going to a better service provide?

[oldsteel]

Update for all. After another call with EE today all is working. As is often the case, there were two problems. EE had successfully 'merged' my old EE mobile account with the new broadband account as they promised on the last call, but I was trying to access it using my Firefox browser, which wasn't working and kept showing 'client side error'. I switched to Chrome and it all works, what you need to look for is the 'Broadband' link which is next to the 'mobile' link. Its not easy to use, once you are in Mobile you cant switch to Broadband without going back to your Profile and even though its a bundle the two products have separate bills. But pleased to report its all there and correct, my first broadband bill and my mobile account which will adjust next month to the correct charge. While I was on my call today I also got access to Discovery Plus for sports, which worked using my old BT login, it just needed to be 'activated' via the 'Plans and Subscriptions' link on the EE account page. By the way @Ewan15  @JimM11 you are both correct the EE broadband account number is the same format as the old BT number - GB followed by 8 digits, but the EE number is a new one.

[JimM11]

@oldsteel Hope you have no more drama's now you are sorted, thanks for clearing up the Account number situation, good to know they followed same idea, and would have been really surprised if EE had used the BT account number, what a cluster flop that could have caused!

[TonyIsFrustrate]

Yep I am another one

the router has to regularly get rebooted - cannot get to easily talk with someone and what's worse with arthritic fingers do everything via app when issue  is a pain literally.  Today the inernet was down logged issue   neighbour who is on same fibre but withSky had outage  surprise surprise. log the fault and the guy on ee end said I had router issue and switch it off and then on.     worse still hybrid kicks in and then the only internet connection via router is using the ee-wifi not the secure wifi and even the wired connections would not give me internet access ,

Cannot get ee to resolve this .

the quality of hardware shipped is not a patch on my smart hub 2 and black wifi discs.     not happy  taking advice in the community and making complaint to BT  and following up with ombudsman 

less than two weeks until 

[XRaySpeX]

@TonyIsFrustrate : Which EE BB plan are you on including its speed? What EE router do you have?

[oldsteel]

Luckily, when I moved from BT to EE they left me with my BT Smarthub, which has always been rock solid reliable. I don't understand why EE wouldn't use the same hardware - unless they were trying to save a few pennies ...?

[JimM11]

@oldsteel Once all the BT- EE CS get the cross training on each other's products it is going to be a turmoil of sort's, lot easier for EE CS to be familiar with there own equipment and the same on the BT CS, although the coming together is taking place the products are slightly different. Apart from the hardware there is also all of the software and systems to deal with, and its just not a case of apples to apples with each.    

[CB3140]

I'm having the same issue, swapped only 4 days ago - Absolutely shocking. I'm going to use the 14 day cooling off period. Awful service. 

[JimM11]

@CB3140 What is your exact same issue that you have?

[XRaySpeX]

@CB3140 : What are the issues you are facing? Perhaps we can help you overcome them? My EE FF is rock solid.

Which EE BB plan are you on including its speed? What EE router do you have (read its label or post a pix)?

[CB3140]

Many thanks for replies, issue with hub. Got engineer coming on Wednesday. Plus mini hub on its way.

Thanks