The EE Community

Bought an iPhone 16 Plus from Apple, it won't work with the Sim from my 13 Pro

As the subject says, I've just bought a replacement for my iPhone 13 Pro from the Apple Store (in person). I set up the phone using my old phone and the new phone won't allow for calls, or texts, or whatsapp messages, or downloading anything it essen...

Transfer of the number from EE to EE.

I would like to transfer my number to the second SIM card. Namely, I do not want to pay 14 pounds a month I would like to have a SIM card service with a payment of £ 10. I am not interested in any other, but I want to keep my old number and go to the...

Roaming

My daughter forgot to connect her roaming  on her phone before going to italy yesterday.  She had a spending cap on which was lifted but still no joy.    We have tried all the instructions as her phone is on my account.  What can we do?  I have tried...

New EETV account - constant drop outs

Hi all - new EETV customer here, signed up last weekend - having always had Sky TV - EETV Pro box turned up Tuesday and set up via ethernet as no aerial connection on the property.We're getting regular disconnections with the IPC6023 error code. Can ...

Forgot to enter pac code

I’ve just taken out a sim only contract, but forgot to provide a pac code to keep my current number and clicked to get a new EE number. Am I able to provide this pac code at a later date, if I go into a EE store will they be able to do this for me?

Two sims one profile

I have a subscription Service on my phone and I’ve just added my partners number to my account to pay for hers aswell but it will not let me start a subscription on her number it just keeps going to mine every time. How do I fix this 

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No 5G for Pay as you go

There is no 5G available for those EE customers on Pay as you go which I am highly disappointed about especially when EE are supposed to be prideful on there strong reliable speeds, EE please change this because is not fair that we do not get the va...

EE TV Box turning on by itself

I have recently changed from BT to EE. I now have a black box to control my TV, but the box comes on itself quite often which starts the TV working. I have spoken to EE support and have been given a replacement remote control but I still get the prob...