Any idea how to locate billing info on desktop computer (not the app)?

[Frustrated2026]

I've recently been shunted over to EE from Plusnet (and am now getting double-billed, according to my bank statement). EE are desperate for me to download their app, which my phone doesn't support. (No - I'm not in the market for a different phone.) What I want it to find the right route through EE's desktop website to locate my bills there. Their documentation says this is theoretically possible, but I'm just going round the website in the hell-circles that the 'view your bill' email link sucks me into. If anyone has managed to locate their bills on the EE website I'd be immensely grateful if you could share either a direct weblink or a list of options to click. (EE's telephone helpline is closed, even though their website says it should still be open at this time - sigh!)

[JimM11]

@Frustrated2026 From the EE Help above.

https://ee.co.uk/help/billing-payments/guide-to-bill/how-can-i-view-my-home-broadband-bill

Your 1st EE bill is produced the day your EE Broadband goes live, payment is then taken 7-8day's later....

Your PN bill closes down on the day your EE goes active, then a refund is produced sometime later that amount varies depending on what days have passed since the open/close time off both.

You may have paid a PN bill was in the cycle that cannot be stopped but a refund will be done sometime in the near distant future.

[Frustrated2026]

Thank you, JimM11, but do you know where I can find the 'Bills and Payments' option? I'm currently hitting a dead end on that.

[JimM11]

@Frustrated2026 If you cannot see it on your online account as per the link above second option down, then your Broadband Account is NOT lined to your EE ID.

Link your EE mobile and broadband to one EE login | Profile Help | EE

If you need to call EE CS, then by about/after 7pm you just may struggle to get through with any wait times. They say 8am onwards is best time to get through quickly.

[Frustrated2026]

Thank you for the additional information in your edited post. (Hopefully Plusnet will refund me with a fight, though based on previous experience I doubt it.) However, I'd still really like to know how I can locate the EE 'Bills and Payments' page. Any steer on that gratefully received.

[JimM11 · Accepted solution]

@Frustrated2026 See the link directly above you post, link your broadband to your account, if not linked you are never going to see anything bills wise for your Broadband Account. PN has nothing to do with EE accounts, those are separate.

[XRaySpeX]

Login to your online EE a/c & click on "View my Bill".