Amazon Fire Tv new wifi cannot connect to EE

[Karen207]

I have EE wifi.

I have not been able to log my Amazon Toshiba Fire TV to EE wifi as there is EE cookies message which does not show fully. It says click ok if you accept cookies. Nothing happens. This is preventing me from logging into EE wifi for the first time on this tv. It says scroll down etc to click ok on the cookies box, but nothing happens when I click ok. My phone is on EE wifi and that is fine. The Amazon fire tv is registered on my Amazon account. It is just the cookies box with white background that will not move, so preventing me from logging in. It also says connect to EE wifi but not connected to the internet. Yet I can connect to the internet on my phone. 

 

---

 

 

[Garethrprice]

@XRaySpeX i did wonder that! 🤫

[Garethrprice]

@Karen207 If all the talk of separate sim etc sounds confusing, the router comes with full, and easy to follow, instructions 

[Garethrprice]

@XRaySpeX The vouchers that @Karen207 mentioned could be for connecting the phone to Wi Fi hotspots when out and about that require payment?

[Mustrum]

---

@Garethrprice wrote:

@XRaySpeX The vouchers that @Karen207 mentioned could be for connecting the phone to Wi Fi hotspots when out and about that require payment?

---

As already mentioned by @XRaySpeX  on the previous page.

BT and EE routers broadcast a public service, free to BT and New EE users, but can be subrscribed to by others.

https://ee-wifi.ee.co.uk/public/ee/index.htm 

[Karen207]

Hi and also @XRaySpeX if you look closely at the photo of the cookie box photo in my original post, you should just about be able to the EE login box behind the white cookie box. It just came out dark in the photo. Sorry

Yes, the cookie request box is an EE one.

Previously and until recently, at a different home address, there was home broadband (not EE).

I bought the tv and all fine.

I mainly stream from apps @Garethrprice.

Anyway, I moved. Not sorted out home broadband yet. Been told, no drilling for any wires or fixed sockets can be put anywhere.

The TV does not recognise EE wifi as never used EE wifi with it before.

When I connect in with EE wifi voucher, tv says connected to wifi but not connected to internet. 

Because it is a Fire TV it requires an internet connection. Hence, mobile data hotspot bluetooth thethering (not EE in my case) works. 

I would have thought there is another way to be sure that I can get past this EE cookie page. 

Thank you.

[Karen207]

Hi

This sounds like it will work.

I have never been on EE either for phone or the previous address was not EE either. It was a different home broadband provider.

The first time I used any EE service was this EE wifi hotspotting voucher, 5 days for £19.99.

It means I cannot use my phone much and I have to keep the mobile quite close to the tv.

Thank you

[Karen207]

Yes please, could either yourself or @XRaySpeX untick the solved button.

Thank you. 

[Garethrprice]

I’ve had BT Broadband since 2003 (and before that with dial up), migrated to EE in March this year, and can remember, and used it, when the public service was called BT Fon, then changed to BT Wi FI. I wasn’t aware it is now called EE Wi Fi (my bad). Understand now how @Karen207 was using the vouchers 👍

[Mustrum]

---

@Karen207 wrote:

Yes please, could either yourself or @XRaySpeX untick the solved button.

Thank you. 

---

OK done that for you.

Going back to your issue, are these the instructions for your TV? https://toshiba-tv.com/files/gb-toshiba-mb180-web-fire-tv-led-dled-eu-t2-c-s2-39175-pvr-v004_6DBB109...   ?

Are you able to see available networks and post the results as per Connecting to the Internet
You can access the Internet via your TV, by connecting
it to a broadband system. It is necessary to configure
the network settings in order to enjoy a variety of
streaming content and internet applications. These settings can be configured from Settings>Net

Do you have any available WiFi networks in your new property?

Do you have any telephone points in your property?

If you use your address in the BTW DSL checker could you post the results, hiding your address? https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

Just trying to eliminate all the guessing and work out what you have and can see !! ?

[XRaySpeX]

---

@Garethrprice wrote:

When you first switch on the mobile router it registers on the network as a ‘device’. EE send out separately a sim, to be put in the router.

The router doesn't register on any network until the SIM is inserted. It's the SIM that connects to the mobile network. Until then it is dead or at least just a local WiFi network router.