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Alexa won’t connect

Franky116
Explorer

Good afternoon 

Set up my home job and connected mobile and tablets without any issue but can’t connect my laptop or Alexa ? 

tried the generation 4&2 versions but both say no internet found.

saw some posts about complicated things to try but any chance somebody could dumb it down to basic steps 

 

thank you for any help 

10 REPLIES 10

@Frustrated161 Handy to know, possible chipset issue between both, what is your old hub device spec or just say what the model is for the Hub?