Air pods4

[Matthew182]

Hi i got offered a black friday deal for air pods 4 for 1 pound if i renewed my broadband with them i did so  but  no one seems to be able to help me so...   can  any one gelp me 

[XRaySpeX]

You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks or come to a deadlock you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

[Matthew182]

Hi there ee have broken there conyract with me as i renewed  my broad band  i was to get airbuds 4 for 1 pound  i have spoken to ppl no one i repeat seems able to help  its ridiculous company this size this many ppl no one knows about air bud 4 deal  is there some one who reads this can help me plzzzzzzzz

[XRaySpeX]

So, @Matthew182 , what happened when you lodged a complaint?

[Matthew182]

I have called went through all the options i am getting no where i had conversations with ppl  promised they help never got back to me its not what i expected from ee service making offers and i can get or redeem the offer which persuaded me to renew my contract 

[XRaySpeX]

Didn't you fill the complaint form out & submit it?

[Matthew182]

I cant find the complain form can you send me one plzzz

[XRaySpeX]

I've already posted it here. The Complaints Form is a link in the post I told you about it.

[Matthew182]

Hi filled it in so how long will it take 🙂

[XRaySpeX]

It tells you all about timescales in Complaints code of practice 

[Matthew182]

Hi i am sure i filled it in before coz i am sure i was to get a reply  within 7 days which did not happen