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Air pods4

Matthew182
Investigator
Investigator

‎13-01-2026 11:23 AM

Hi i got offered a black friday deal for air pods 4 for 1 pound if i renewed my broadband with them i did so  but  no one seems to be able to help me so...   can  any one gelp me 

0 Helpful
10 REPLIES 10
Matthew182
Investigator
Investigator

‎13-01-2026 11:23 AM

Help not gelp lol 

0 Helpful
Rach_H
EE Community Support Team
In response to Matthew182

‎13-01-2026 02:32 PM

Hi @Matthew182,

Welcome to the Community!

You should have received a code 15-30 days to your e-mail address which you then redeem by logging into the EEID your broadband is linked with and applying the code at checkout. The code can be redeemed up until 31/1/2026. 

If you've not received this email then you'll need to give our team a call so they can send off a webform in order for you to be able to complete this claim.

Rach

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Matthew182
Investigator
Investigator

‎13-01-2026 02:40 PM

Hi i have done all this spoken to numerous ppl  had the code tried it  foned  ppl i am at my wits end with this  one guy said  i had two emails one google one gmail he said he sorted all under gmail and put through anemail to a department they wld call   nothing 🙃 i need help  

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Matthew182
Investigator
Investigator
In response to Matthew182

‎13-01-2026 02:55 PM - last edited on ‎13-01-2026 03:16 PM by

Hi the person that i spoke to who knows about offer was called keeron.  gave him code and he said he pass it on  and i get a call 

[Mod edit - removed full name of Guide, please don't share staff personal details in these public forums]

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Matthew182

‎13-01-2026 03:08 PM

@Matthew182 : Please remove an EE staff's email addy from your post on a public site before a Mod does so. He won't thank you for any spam that results.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Matthew182
Investigator
Investigator
In response to Matthew182

‎13-01-2026 03:13 PM

Dont know how to delete it so can you do it for me 

0 Helpful
Matthew182
Investigator
Investigator
In response to XRaySpeX

‎13-01-2026 03:14 PM

Look trying to get the offer  i was promised i need help  from ee is there any one willing to chat to me 

0 Helpful
Rach_H
EE Community Support Team
In response to Matthew182

‎13-01-2026 03:50 PM

I can understand your frustration that this wasn't handled when you reached out to the team @Matthew182 however, we do not have account access here on the Community, so can only direct you to the best place to get this resolved. I'd recommend making a complaint, and our team will get back in touch with you, in order to get this rectified.

Rach

0 Helpful
Matthew182
Investigator
Investigator
In response to Rach_H

‎13-01-2026 04:58 PM

Hi cant find where to complain   this company is not user friendly theres old ppl like me who want to talk to some one  

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