Adding my new Broadband account to My EE App

[Madassmax]

Hi

I've already got My EE App on my phone and it's got 2 phone contracts associated with it.  I've just opened a home broadband account with EE and would like to add this account to the app as well but i'm struggling, i just seem to keep getting into a loop with it.  The broadband account is active and working as of yesterday. Thanks

[Reames]

Me to!!! Keep getting ‘there’s a problem at our end’ error 

[Katie_B]

Hi @Reames. 

Are you trying to add your broadband to an existing My EE account?

Katie

[Reames]

Yes, trying to add broadband account to mobile EE app. Keep getting the same despite entering both a punt number and payment details, get stuck in a loop. 

[Katie_B]

Thanks for confirming @Reames. 

I would recommend giving us a call so our customer care team can link this for you. 

Katie

[Reames]

 Called EE and was told there is a service wide issue with app not being able to add broadband to the app. Some can, some can’t, some can only see BB bills and some can’t anccess anything. 
It would be beneficial if EE knew about this error and widely advertised that there is error on all platforms (community, online and over phone) confirm they’re trying to resolve rather than sending people round in circles. 

[garywillis]

Won’t add my broadband to my app

[Rach_H]

Hi @garywillis,

Welcome to the Community!

We know how important it is for you to be able to keep track of your account, so I'd love to help. Are you able to add your account when you log in online? 

Rach