Accout Number

zenastone · ‎11-04-2024

I've just got broadband and tv and it's all working great but I can't seem to find my account number anywhere. I need this to log in to the ee app. The help page says it's on my bill but I haven't had a bill yet and I haven't been sent any paperwork with an account number on. How can I get my account number?

XRaySpeX · ‎11-04-2024

@zenastone : You should've received your BB a/c no. in your Welcome email. If you no longer have that you'll need to ask CS. You need it before you can register your BB to your EE a/c & so see your bills.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎11-04-2024

@zenastone : You should've received your BB a/c no. in your Welcome email. If you no longer have that you'll need to ask CS. You need it before you can register your BB to your EE a/c & so see your bills.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

zenastone · ‎12-04-2024

I haven’t received a welcome email. Guess I’ll have to call customer services. Thanks for your reply.

Rikki-Gold · ‎23-05-2024

I was already a EE customer, and have now added my TV and Broadband over to you. But I can't get any info on my billing. The only billing I can get off your site is for my mobile. I would thought I could pick up all my billings from one point but it looks as if I'm now going to have a number of login's to get my bills.