Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Account plan ceased

rross46
Investigator
Investigator

‎11-09-2026 05:10 PM

Hi, I pay for my mothers broadband and phone, from when I used to live with her.  She got a new smart hub recently.  Now she cant sign in, I went to try and logged into my account, it says my plan has ceased.  I never requested this, any ideas why they decided to cancel my plan?

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎11-09-2026 05:19 PM

She got a new router recently. Why? Did she order an upgrade to her BB?

Does her BB work with the new router?

What can't she sign into? Her BB or her EE a/c?

If her BB was on your a/c, you'll need to call CS to find out what's happening to it?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP