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Account number not accepted when trying to log on.

Kevanjones2554
Explorer

‎26-10-2024 04:05 PM

 
0 Helpful
4 REPLIES 4
Mustrum
EE Community Star
EE Community Star

‎26-10-2024 04:37 PM

@Kevanjones2554  what is it you are trying to do?

To log on you need your email or username, and as you have posted you have logged on.

Kevanjones2554
Explorer
In response to Mustrum

‎26-10-2024 04:47 PM

Trying to see bills and payments

0 Helpful
Mustrum
EE Community Star
EE Community Star
In response to Kevanjones2554

‎26-10-2024 05:15 PM

Have you seen the Help Page https://ee.co.uk/help/billing-payments/guide-to-bill/view-my-home-broadband-bill 

or called customer services?

XRaySpeX
EE Community Star
EE Community Star

‎26-10-2024 06:27 PM

What do you have, fixed Home BB or mobile BB? You don't need an a/c no. for mobile BB.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful