74 days since I signed up (and paid) for Fibre Broadband and Digital voice landline on the 30th of October 2025(VOL013-************)
I signed up through the BT online chat portal - (I am in my 80s and I am hard of hearing - so I wanted a BT account with the online chat option)
What I was sold was an EE account - Fibre Broadband and digital voice. (No Online Chat option)
It is now the 11th of January 2026. (74 days since placing the order)
No Connection. No Broadband. No Landline.
Activation date was supposed to be the 18th of November 2025
I have contacted EE many, many times. I still have No Connection at all......74 Days and counting.
I am told it will be escalated to level 2 (Next time).....every time it will be escalated next time.
But it hasn’t been escalated yet.
Every day when I check it says
"engineer visit - outside your property" But it says this every day - all that changes is the date on the website.
I believe it is Open Reach are supposed to be sorting it out but its now at 74 days and all I have received is a router in a box.
Can anyone help get this resolved?
There is no online chat, and the chat on the app is useless as they are unable to contact the engineers.
EE - Can you please help get this sorted out?
[Mod edit - personal details removed, please don't share these in public view]
