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Community Activity
Resolved! 24 Month Cinema subscription vs monthly Now TV pass
Hi, can someone explain to me if there is a technical difference in what you get if you sign up for the full 24 month TV contract for Now Cinema, versus just having "Entertainment" and then going with a monthly pass when needed?In the full contract i...
Netflix added then immediately removed from my add-on
So I got an email a few months ago telling me that one of my add-ons (Netflix Standard account) was raising it's prices so as a result I could no longer be on the standard package rewarded to me as part of my sim deal without paying a little extra. I...
TV must be via Ethernet
After months of looking for help with TV pixelation, approx 30+ calls and 3 engineers at my home I have been advised to connect TV boxes via Ethernet. ( Modem is 3 meters from box! ) Cant believe that we have to run cables around the house for TV sig...
Resolved! All-rounder contract, with EU roaming, suddenly stopped working in Cyprus
I have been in Cyprus for a few weeks, using my EE phone to call UK numbers. I visit Cyprus regularly and never had a roaming problem since joining EE 3 years ago. I have an All-Rounder contract, with unlimited everything, including EU roaming. Roami...
Lost my phone number entitlement
Worsed network ever after trying to get my old number back 4 9days n loosing all my multi million pound buisness they’ve made my multi million pound business
£12.99 add on but doesn’t say what it is
I’m being charged £12.99 as an add on but it doesn’t say what it is. Wondering if it’s Netflix although I already pay that through my bank. Can anyone help?
Flex pay approval.
Hi there.Why is flex pay approval taking so long?I've been an EE customer for 9 years, never had any issues with payments, always had top end contracts and phones and I'm now also an EE broadband & TV customer.My current phone contract with you has e...
Passes not working for Now
Hi allJust re joined EETV (equipment coming June 3rd) and had the usual email telling me i can view my Now passes early using the app. I followed the instructions in the email to pair my Now account to my EE services but after putting in my username ...
Very Disappointed with EE – Poor Service and Pushy Sales
I placed an order online with EE on Thursday 22nd May 2025 for an iPhone 16 Pro on contract. I got a confirmation email saying my order had gone through and I’d receive my phone soon. Not long after, I got a text from EE asking me to contact customer...
Repeated packet loss, high latency, loss of Internet connectivity
I've has a fixed mobile broadband connection for a couple of years. It's performance gets worse over time.page after page of crap like this -Internet connection WAN1 (BT) on port 3 is restored. Today at 10:05Internet connection WAN1 (BT) on port 3 i...
