2 week review of EE 1.6gbs

[Bluenose_Dave]

Having been on the new 1.6gb/s service now for 2 weeks, and here are my views,

i have the EE new smart router plus and 3 extenders, first off i know the EE smart hub plus only has 1gb LAN ports, speeds have been ok and stable WIFI rangers from about 650-820  what is not bad, i m running with them hardwired with a lan to them, i know WiFi 6 max speeds are 1200 but rarely get them in the real world 

this package feels like it been rushed out, my reason for saying this are,  openreach engineers laptops have 1gb Ethernet ports so they are unable to check speeds from ONT or any other Speedtest at your home if you are on the 1.6gbs package

the EE router having only 1gb LAN, also it comes with a cat 5e cable, this cat of cable does up to 1gb, so if you are on 1.6gb/s you will need to get a new Ethernet lead to connected the smart hub plus to the ONT

all the WiFi features like work and game mode and WiFi controls dont work, it say page not found, i have heard that the WiFi enhanced feature has been turn off so the team can look at it and fix it as it affecting a lot of users and should be back after a month, i am unable to check speed via the router page this time it asking for me to make an EE account

speeds and connection has been stable and good, but i did have a lot of issues getting the service

i know of people who have bought a 3rd party router so they can get full access to the raw 1.6gbs speeds, and they are having no issues on speeds as router has 2.5gb LAN on them unlike the EE smart hub plus

i have bought a usbc to 2.5gb Ethernet adapter so i can test the raw speeds at the ONT, plus if openreach do need to test speeds at my home they will be able too

so in short i hope you can see why i think this package has been rushed out from the fact openreach dont have the kit to test speeds at the customer home, to all the issues with the new smart hub plus

[cliffy37]

@Ewan15 I may fo got the naming wrong, its the previous Gen EE router with teh 2.5Gbps WAN port,, for some reason i thought that was a smart hub 3, is it smart hub Plus? I get confused with teh naming conventions. I blame my age

[bobpullen]

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@Bluenose_Dave wrote:

Yes and even the pictures when setting up is all smart hub plus on the EE app

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My suspicion is that this is an artefact of whatever fiddling has been required to swap the hubs out for existing 1.6Gbps customers. I'd be interested to hear if it's the same for somebody that's been through an online sales/upgrade journey?

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@cliffy37 wrote:

@Ewan15 I may fo got the naming wrong, its the previous Gen EE router with teh 2.5Gbps WAN port,, for some reason i thought that was a smart hub 3, is it smart hub Plus? I get confused with teh naming conventions. I blame my age

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Doubt you're the only one! The marketing and model names are described here if it helps (model name is above the pics). 

[moggs4]

Just had a SMS and email to say its on iy way with Royal Mail 48hr tracked but havent given me a track number so proberly see it Monday.

[garetc]

I’ve got my tracking number for the booster box but it’s awaiting items from EE. 

I wonder if the collection will take place tomorrow and be delivered on Tuesday. 

[Bluenose_Dave]

Prob Monday

are you getting one or two, if 2 did you just say you needed 2

[garetc]

Just one additional (2 in total).

[gmbuspunk]

Ive not had a dispach email or text for my additional 2 apearntly ive had a text from someone at ee saying the tracking not updated witch it has i had marked as returned by another member of the next gen team who saod the extenders were on order 😄

[timprocter]

@Woggy

So this helped thanks, now getting 1.4gbps on my iPhone and 1.3 wired, which is a better but strange result, still a ways off the 1.68 the app is claiming I’m getting,

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You can request a detailed report from EE like I did here. This proves what is coming into you're property.

[iJason]

Just a heads up to anyone installing the new Pro routers to get max speeds on PC you need to do a FRESH windows install !   

I have no idea why this is the case but found I was only getting 1.3 GBPS and then when I installed a New windows 10 pro M2 Drive and then installed everything so it was like Brand new I now get 1.7 Gbps Speeds so well over the max with a 6 PING 

[JimM11]

@iJason Any new operating system install de clutters windows, and will make an improvement. But also it is all about the device, you mention M2 drive, if this is also a new SSD drive then your PC is like new, faster its just the way. See if you keep up also when all of the windows updates are applied, and all of your programs are added.