2 week review of EE 1.6gbs

[Bluenose_Dave]

Having been on the new 1.6gb/s service now for 2 weeks, and here are my views,

i have the EE new smart router plus and 3 extenders, first off i know the EE smart hub plus only has 1gb LAN ports, speeds have been ok and stable WIFI rangers from about 650-820  what is not bad, i m running with them hardwired with a lan to them, i know WiFi 6 max speeds are 1200 but rarely get them in the real world 

this package feels like it been rushed out, my reason for saying this are,  openreach engineers laptops have 1gb Ethernet ports so they are unable to check speeds from ONT or any other Speedtest at your home if you are on the 1.6gbs package

the EE router having only 1gb LAN, also it comes with a cat 5e cable, this cat of cable does up to 1gb, so if you are on 1.6gb/s you will need to get a new Ethernet lead to connected the smart hub plus to the ONT

all the WiFi features like work and game mode and WiFi controls dont work, it say page not found, i have heard that the WiFi enhanced feature has been turn off so the team can look at it and fix it as it affecting a lot of users and should be back after a month, i am unable to check speed via the router page this time it asking for me to make an EE account

speeds and connection has been stable and good, but i did have a lot of issues getting the service

i know of people who have bought a 3rd party router so they can get full access to the raw 1.6gbs speeds, and they are having no issues on speeds as router has 2.5gb LAN on them unlike the EE smart hub plus

i have bought a usbc to 2.5gb Ethernet adapter so i can test the raw speeds at the ONT, plus if openreach do need to test speeds at my home they will be able too

so in short i hope you can see why i think this package has been rushed out from the fact openreach dont have the kit to test speeds at the customer home, to all the issues with the new smart hub plus

[Bluenose_Dave]

We have a few irons in the fire it seems can only help our cause

[gmbuspunk]

Yeah action as one im pretty sure ee stands for everything everywhere or somthing like that i didnt know that until recently long gone are the days of the motorola c520 on orange haha with £10 a month and a couple of phone calls ot be gone

[Ollmall]

Who are you guys emailing to get responses from the exec team? I'm in the process of writing my complaint as I'm getting nowhere going via the regular channels.

[Bluenose_Dave]

Marc Allera  the ceo of EE was who I emailed

[gmbuspunk]

Do u want me to pop the number to the exec team into your inbox pal

[Ollmall]

Yeah if you could, thanks!

[Bluenose_Dave]

Another thread is saying system update in 72 hours and they expecting theirs next weds/thursday. Saying they was told this by next gen team, I not heard anything via the person I am in contact with in the next gen team, makes me wonder what department knows more next gen or executive complains team

[gmbuspunk]

Yeah if you could, thanks!

Reply

Done that now mate sorry for the long wait

[garetc]

Has anyone had contact back yet?

My exec complaints person said they’d call today after they’ve spoke with the next gen team.

The TL in the next gen team said she would call tomorrow as she’s off today. 

[Bluenose_Dave]

I have heard nothing yet myself but I think I get a call after Openreach has been out, we see if Thursday rumour hold any truth   exec complaints due to call me late afternoon