2 week review of EE 1.6gbs

[Bluenose_Dave]

Having been on the new 1.6gb/s service now for 2 weeks, and here are my views,

i have the EE new smart router plus and 3 extenders, first off i know the EE smart hub plus only has 1gb LAN ports, speeds have been ok and stable WIFI rangers from about 650-820  what is not bad, i m running with them hardwired with a lan to them, i know WiFi 6 max speeds are 1200 but rarely get them in the real world 

this package feels like it been rushed out, my reason for saying this are,  openreach engineers laptops have 1gb Ethernet ports so they are unable to check speeds from ONT or any other Speedtest at your home if you are on the 1.6gbs package

the EE router having only 1gb LAN, also it comes with a cat 5e cable, this cat of cable does up to 1gb, so if you are on 1.6gb/s you will need to get a new Ethernet lead to connected the smart hub plus to the ONT

all the WiFi features like work and game mode and WiFi controls dont work, it say page not found, i have heard that the WiFi enhanced feature has been turn off so the team can look at it and fix it as it affecting a lot of users and should be back after a month, i am unable to check speed via the router page this time it asking for me to make an EE account

speeds and connection has been stable and good, but i did have a lot of issues getting the service

i know of people who have bought a 3rd party router so they can get full access to the raw 1.6gbs speeds, and they are having no issues on speeds as router has 2.5gb LAN on them unlike the EE smart hub plus

i have bought a usbc to 2.5gb Ethernet adapter so i can test the raw speeds at the ONT, plus if openreach do need to test speeds at my home they will be able too

so in short i hope you can see why i think this package has been rushed out from the fact openreach dont have the kit to test speeds at the customer home, to all the issues with the new smart hub plus

[Bluenose_Dave]

I was told next gen had an email this morning about the pro router but it was just saying about interested parties forms what Brett has said and it has been done for me. I was given a direct number for next gen yesterday 0800 917 0093

power to the people

[cliffy37]

No call back earlier this week which is not n a surprise. Called next Gen team this morning and order has now gone through. They advised demand has been crazy high so may have to wait a few days for delivery. Time will tell i guess

[Bluenose_Dave]

I have not heard anything today, my smarthub2 Royal Mail said will be delivered on Monday

ee seems to now send thing on tracked 48 via royal mail I sure it used to be next day from them

[JimM11]

@Bluenose_Dave Cost savings.

[Bluenose_Dave]

Royal Mail now said my smart hub 2 coming today

side note I called the mobile side of EE to swap my sim over to the new 5G stand alone one, as I moved from 3 to ee last month, put was told they can not do it as have to wait 6 months from transfer of ownership, so I explained I have no handset plan with you just a 1 month roll over sim, so as I transferred my number over from 3 to ee and kept my number,

EE never fails with it crazy ways,and I think it should say about it as misleading 

[JimM11]

@Bluenose_Dave EE must have seen you AJ posting, decided you never know, hope RM did you read it also and getting your hopes up, pretty sure that 6 months is in the fine print somewhere if you do not do it all right out of the bat. Really cannot beat that 1 month deal, with the savings etc. Got you hooked in, give with one, and take away with the other!

You may even find that SA is not available with the 1 month plan, think i did see that somewhere, but not going to troll through it all again, heads up for you though. For me phone is for phone calls, and apps are out the window!!!

[Bluenose_Dave]

5G stand alone was. I stuck with the plan I got very naughty of ee and if it was not keeping my number I could swap it stuck untill end of Feb now. Foolishly thinking EE mobile side would not be as bad as broadband side

[JimM11]

@Bluenose_Dave Yip, you sure are getting the whole picture now!

[Bluenose_Dave]

I am now lol

so I wonder if I did a new monthly sim with the 5G stand alone one and then end my current 1 and transfer my number to another new sim, but as it took an hour to speak to some one I think I leave it a week or two

[garetc]

They said this to me after I asked to move to the SA plan. 

In the end the CS person spoke to a TL who said if I wasn’t bothered by the number she’d do an immediate cessation on the line and then set me up a brand new line. I hadn’t managed to port my number of yet so it worked out well but if you’re on a monthly rolling plan seems a bit silly you can’t flex up or down as you please!