2 week review of EE 1.6gbs

[Bluenose_Dave]

Having been on the new 1.6gb/s service now for 2 weeks, and here are my views,

i have the EE new smart router plus and 3 extenders, first off i know the EE smart hub plus only has 1gb LAN ports, speeds have been ok and stable WIFI rangers from about 650-820  what is not bad, i m running with them hardwired with a lan to them, i know WiFi 6 max speeds are 1200 but rarely get them in the real world 

this package feels like it been rushed out, my reason for saying this are,  openreach engineers laptops have 1gb Ethernet ports so they are unable to check speeds from ONT or any other Speedtest at your home if you are on the 1.6gbs package

the EE router having only 1gb LAN, also it comes with a cat 5e cable, this cat of cable does up to 1gb, so if you are on 1.6gb/s you will need to get a new Ethernet lead to connected the smart hub plus to the ONT

all the WiFi features like work and game mode and WiFi controls dont work, it say page not found, i have heard that the WiFi enhanced feature has been turn off so the team can look at it and fix it as it affecting a lot of users and should be back after a month, i am unable to check speed via the router page this time it asking for me to make an EE account

speeds and connection has been stable and good, but i did have a lot of issues getting the service

i know of people who have bought a 3rd party router so they can get full access to the raw 1.6gbs speeds, and they are having no issues on speeds as router has 2.5gb LAN on them unlike the EE smart hub plus

i have bought a usbc to 2.5gb Ethernet adapter so i can test the raw speeds at the ONT, plus if openreach do need to test speeds at my home they will be able too

so in short i hope you can see why i think this package has been rushed out from the fact openreach dont have the kit to test speeds at the customer home, to all the issues with the new smart hub plus

[SJPetter]

Any news from anybody who are existing 1.6 customers on the new hub? 

[gmbuspunk]

Im getting news on thursday appearntly

[garetc]

Nothing yet, I’ve been emailed to say someone is calling me back tomorrow to discuss it. 

[Bluenose_Dave]

I have heard nothing and had no emails, still no connection here, see if it gets fixed tomorrow with Openreach visit,or is it a new router needed, if that is the case I hope it does not mess up getting the pro router

[Bluenose_Dave]

I just spoke to EE Executive complains team, this was from me emailing Marc ee ceo on Tuesday morning ,  And current situation is they don’t have a way to order for us on 1.6gb. I told him what I been told from next gen,so he will be calling next gen team to find out more, my Openreach appointment had also been cancelled but it been rebooked. It was good to tell them how bad my time on ee has been, I will get a call from Brett in executive complains tomorrow 

I will post updates if I hear anything, at least I’m talking to someone higher up the tree

[gmbuspunk]

Thanks for the cracking update dave keep standing up for us pal 😄

But appeaently the exec team get things done i do hope so have u had any any experience with the apple watch since serries 3 my freind if so is it okay to pm need to rack you brains please

[Bluenose_Dave]

Just needs one of us to force open the flood gates, I’m sure there are others also trying to get the router issues sorted out

[garetc]

Sarah is calling me from the same team tomorrow 🤣

[gmbuspunk]

Ive got matthew 😄

[Bluenose_Dave]

At least we are multi asking from executive complains so we know information posted is from ee sources,

it is disappointing to hear there still is nothing  in place yet for us 1.6gb to get the pro router

but hopefully exec complains team are applying pressure to get this issue sorted out, and it is promising that they not closed the door on us and are going to give updates and call us who are in contact with them 

I just have the extra one with them as no connection, if it is down to the crap smart hub plus I be letting them know as to me the loss of lan light with the hub, but green lan light when I plugged in an Apple router granted very old but it had a lan connection