1.6gb very slow today

[Pezz82]

Had Great reliable service over the last year but today the download speed has dropped from 1.6Gbps to 50Mbps, when I called they said it was a know issue with "the package" whatever that means, not a local issue. Anyone else have the same? 

[spacedyemeerkat]

I've rebooted both the ONT and router, my broadband is stuck fast at 75 still.

[Cor3ys]

Mine still stuck at 50mb, i assume they will re-connect the ones with total loss first as that will cost them money not to get them back online first...

[Cstarks]

Aye that's what I was told and it makes sense. I would be happy with 50mbps right now instead of no service. 

[Lofticus]

Ahh so because Sunday is not a working day, they won't give us compensation for this?

[fromyoutome]

This makes sense, and something I would be totally OK with. If only they communicated! 

That's all I ever really want in fault situations, good clear comms. Didn't get that over the weekend until I stumbled upon this thread and saw I wasn't alone. I shouldn't need to do that. 

Hopefully won't be long now, fixes once they've identified the issue tend to come in fairly quickly. Getting someone to recognise the fault is often the hardest bit.  

[Higgi200731]

I'm back up to full speeds in north west Highland ph33,i didn't reset ont
or router i just checked speed test there.

[Cor3ys]

Yeh i just spoke to them about as much help as a chocolate teapot, been at work all day first opportunity since i called Saturday morning, first people i was put through too could not help apparently my account is on a new system and they can not access it so i had to jog on and ring another number, nothing new to what's already been said, they know nothing and need to wait another 48 hours to see if its fixed, then tried to sell me an EE mobile contract, now that did make me laugh and i kindly told him where to stick it...

[Craigl122]

Mine is the same in Aberdeenshire, Scotland. 
no contact from them to say when it might be fixed. Switching off for 20 minutes didn’t work for me. 

[Cstarks]

That's some form to try and sell a contract! Muppets.

[NautilusNemo]

After calling them on Saturday I knew I was being lied to. I switched back on my Starlink System which is fast.

I called Sunday. Same messing about.

I called about 16.30 today and promissed it would be fixed today.

I cancelled my direct debit and decided they will not recieve further communication from me.

TN24 area.