1.6Gbit connection new smart hub (white, small box) sporadic issues? DNS MITM?

[allamavortex]

Hello all,

So I recently changed my service from 900mbit to 1.6Gbit and that involved a change of router and obviously the OR ONT on the wall.

Ever since having it installed there seems to be an issue with (most likely DNS issues). Whatever is loaded/playing/game continue to work, but I have spells where NO further DNS requests seem to make it through.

I totally forgot to nslookup during one of these issues, but I will the next time it happens (it's pretty frequent and annoying). I can ping 8.8.8.8 (google) whilst being unable to load any webpages on any device/browser. Thus removing the possibility of it being localised to a single machine/device as some were using the router, some were set to DNS over HTTPS and some were using Google's 8.8.8.8 etc. 

It is very much like the router is playing the MITM and intercepting the requests and then slowly, or failing to process these requests at all for a period of time which ranges up to about 45 seconds.

As I said, cached requests, or those already in process are fine, but even something as trivial as trying to watch a YT video is met with 45 seconds of nothing, totally unable to look up ANY address, but established connections and new connections not requiring DNS all work fine.

I'm not really one for conspiracies but I really feel like this new router is intercepting (MITM), attempting to do something with, and failing the DNS requests. This behaviour is only been present since getting the new Smart Hub (the tall, thing white one).

I did a quick google and it seems I'm not alone with this - is anyone else noticing this type of behavior?

Mixture of wired and wireless devices, same behaviour.

[Bakelentil]

I got the same message yesterday after reporting the issue by phone to Kevin in Belfast the day before. If anything dropouts are getting worse today.

[rainman2871]

Ali_A   

I will have to reconnect your supplied Smart hub pro after my wife finishes working at 6pm Due to having my 3rd party router connected at the moment and allows for a stable connection which my wife relies on,  can you tell me if I leave the  hub on for 4 hours this evening will the update roll out to my smart hub ??

[rainman2871]

Are you getting Dropouts today as EE have said they  made some changes  overnight that should have reduced response times, and fixed the intermittent timeout issues being reported. I cant check myself at the moment as I'm using my 3rd party router for now as my wife needs a stable connection for work, can you report back if the issues have been fixed

Cheers

[TraderTravel]

@spacedyemeerkat To be crystal clear, the issue is NOT a wifi vs ethernet issue in terms of the dropped and delayed packets - both are impacted equally (they are 100% related/correlated). To further clarify, whilst the issue might be related to a problem with EE's Hub wifi optimisation routines, this impacts all traffic, regardless of it being over ethernet or wifi.

And to everyone else, the EE team are still very clearly doing a lot of testing behind the scenes. It's not a great situation, but I think we all just need to be patient. Things are clearly happening, and posting in this thread ad nauseam won't speed up the resolution. That said, I am optimistic that this will get resolved fairly soon as things are moving very much in the right direction.

[Bakelentil]

I was still getting dropouts this morning (a bit worse than usual if anything). I checked my firmware version from the management page and this was r2.64.7-R-1303938-PROD-1, restarted the Hub and checked again and it's the same version (I'm not sure how and when the updates are pushed through). After the restart I tried a few websites that I hadn't visited before and they popped up quickly which hasn't been the case before. I'm just now seeing if the 'dropouts' are still happening.

Anyone know which older version of the firmware is supposed to be more stable? 

[TraderTravel]

@rainman2871 I've not noticed any overheating issues with the EE supplied kit so I'm very curious why you think it is. I've been running the hub and extenders 24/7, and I have seen no issues in that department (unlike some of the stories on the Ubiquity side). I actually think the hardware is decent for an ISP offering, but as it is ISP provided, it will always be 'built for the masses' with the most basic of options. Also everything will be very much locked down.

Going 3rd party gives you a lot more scope for customisation. Also usually you get access to a support team who is responsible for firmware development. Mind you this is a topic really better suited to another thread rather than just adding more noise to this thread. 🙂

[rainman2871]

Hahaha you must have shares in EE company  the way your expressing  with them  not even you know what the issues are your pointing at the direction of packet loss connections timed out  no good trying and testing out with your little raspberry pi machine and test  scripts  for packet loss you be best like the rest of us wait for feedback from  the EE team to sort this long extended poor service and then someone  post once we all no there is a guaranteed fix once and for all 

Trader Travel  I'm not having a dig at you just a bit of fun as I do know mate you are trying your best to help out with the EE Team reporting what you find which is good.

and it looks like its still not fixed properly reported by Bakelentil today on this forum 

[rainman2871]

You have not noticed any over heating the EE Smart Hub Pro does generate to much heat ,  not great ventilation on the hub poor design vs The TP-LINK which as a better ventilation I have been testing both units last  weekend and TP-Link is more cooler vs the smart hub pro  and I can see if any hardcore gamer plays around the clock Smart Hub pro will struggle that is for sure

[JimM11]

@rainman2871 EE employees have the ""EE Community Support Team"" displayed below and are easily viewable in the community details for the Forum. The pro's/con's of one unit to another are best left for another topic/subject!

[rainman2871]

Thanks for getting back to me , I thought it would be the same you need to phone support and advise them the on going issues after the update fix . Dear O dear  EE just rollback the firmware for now to at least a known workable firmware 

 and test the  faulty software / firmware r2.64.7-R-1303938-PROD-1    until you release a permanent fix for us all still not going  to reconnect the Smart Hub Pro (sticking with My 3RD PARTY ROUTER TP-LINK )   until they can re assure they have fixed  it . I need a stable connection like we all do