upgraded my phone but no news after that

[Tomtom2012]

Hi, I upgraded my phone through my EE, I got a email Confirmation, but I haven’t heard anything more in 5 days, the tracking number doesn’t work?

can someone advise what to do?

[Chris_B]

@Tomtom2012  Calling customer services is your best option.

[Lee_H]

Hi @Tomtom2012 and welcome to the community.

Please give our upgrade team a quick call as they will be able to look into your order for you.

Let us know how you get on.

Many thanks,

Lee

[Tomtom2012]

@Lee_H Thanks for the reply,

i spoke to customer services, the system had got somewhat stuck on my order. They rectified it and as a good will gesture put trebbled my data allowance for the term! Absolute brilliant service had it sorted in 10 mins and new phone coming tomorrow. 

Thanks

tom 

[Lee_H]

Brilliant @Tomtom2012

I'm glad you are now sorted 🙂

Many thanks,

Lee