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20-10-2020 10:28 PM
i am trying to upgrade my phone urgently for delivery slot tomorrow, on confirming my order it is asking to send me a pin to my mobile phone, i have no access to phone as it broke earlier today, so i can't access any messages etc. it wont let me proceed with the order until this pin has been received, but there is no other option to receive the pin, what can i do? i urgently need a phone for work ??
21-10-2020 07:55 AM
Morning @Evans2011
Thanks for coming to the community.
I am sorry if you are unable to receive the PIN you will need to get in touch with our Mobile Care team, they can help you with your upgrade.
Thanks.
Leanne.