upgrade

chark946
Explorer

‎14-12-2019 12:04 AM

hi,

 

i have ordered my upgrade earlier on this evening, had the confirmation screen with order number etc but it says i will receive a confirmation email which i still haven't received and its been approx 3 hours now????

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3 REPLIES 3
Profile closed
Not applicable

‎14-12-2019 12:38 AM - edited ‎14-12-2019 01:28 AM

Hi @chark946 

 

Welcome to the EE Community,

 

have you checked your spam ?

 

If you haven't received anything I would recommend contacting 150 and they will be able to check your upgrade to make sure it's been processed correctly.

 

Thanks,

 

David.

 

 

chark946
Explorer
In response to Profile closed

‎14-12-2019 01:06 AM

Hi,

 

yes have checked my junk/spam folder. Will call 150 in the morning & hope it’s processed correctly as it was an offer that’ll be finished by 7am! 

Leanne_T
EE Community Support Team
In response to chark946

‎14-12-2019 10:14 AM

Morning @chark946

 

Thanks for coming to the community.

 

Have you spoken to our Mobile Care team this morning to get your order looked into?

 

Let us know how you get on 🙂

 

Leanne.

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